Support
Digital Signage Support and Aftercare in Pittsburgh
A screen that stops working is a problem today, not next week. Support comes from a local number and the person who installed it.
What aftercare actually covers
Remote fixes first
Most signage problems are not hardware. A layout that broke, a player off the network, content that did not publish — those are usually fixed remotely, often the same day, without anyone driving to you.
Player and display replacement
When something has genuinely failed, the player or display is replaced. Commercial displays carry a multi-year manufacturer warranty, which is why we do not install consumer televisions.
Content help
Seasonal menu changes, a new promotion, a price update you would rather not touch yourself. Send it over and it gets done.
Player status, visible
We manage the player account, so whether a screen is online and running can be checked remotely instead of guessed at from a photo on a phone.
When a screen goes dark
One number to call
724-826-8292. Not a portal, not a ticket system, not a national queue that asks for your account number.
Describe what you see
Blank screen, frozen image, wrong content, no power. A photo on your phone helps more than a paragraph of description.
Remote diagnosis
Most issues are identified and fixed remotely without a visit. If it is hardware, we say so straight away rather than booking time you do not need.
On site if it is physical
Scheduled around your hours — before opening or after close for restaurants and bars, outside patient hours for clinics.
Taking over a system someone else installed
This is the situation we are set up for: a business has screens from a previous installer, the installer stopped answering, and now nobody knows the passwords or where the content lives.
Send us photos of the displays, the player and any labels on the back. From that we can usually tell you what the hardware is, whether it is worth keeping, and what it would take to bring it under support. Sometimes the honest answer is that the displays are fine and only the player needs replacing — that is worth knowing before anyone quotes you a full system.
We will also tell you when the existing hardware is not worth saving. Replacing a consumer television that has already been running all day for two years is usually cheaper than repeatedly paying to keep it alive.
What is included with an install
Included
- Layout design and content setup
- Mounting, cabling and configuration
- Handover walkthrough so you can update content
- A local number for support
- Manufacturer warranty on commercial displays
Quoted separately
- Ongoing content changes, if you would rather not do them
- Additional screens added later
- Hardware replacement outside warranty
- Work on systems we did not install
No published price list, because the number depends on what is on the wall and what is behind it. You get a fixed price in writing before any work starts. We supply the panels: commercial displays rated 16 hours a day, seven days a week, three-year warranty. On top of the install, every screen carries a monthly signage platform subscription — a running cost of the system, not part of the install price.
Support questions
Do you support screens you did not install?
Yes. Send photos of the display, the player and any labels, and we will tell you what it is and whether it is worth keeping.
Is there a monthly cost?
Yes. Every screen runs on a signage platform subscription billed monthly, per screen. It is quoted with the install, and it applies whether or not you ever ask us to change anything — that is simply what running a screen costs.
Separately, if you would rather we handled your content updates, that is another monthly arrangement. You hear both numbers on the call, before anything is ordered.
How fast can you get to a dead screen?
Call and find out — most issues are resolved remotely the same day, and a physical visit is scheduled around your business hours.
What if the manufacturer warranty expires?
Commercial displays typically carry three years. After that, replacement is quoted like any other part, and we will tell you whether repair makes sense or a new display does.
Screen down right now?
Call 724-826-8292. If it is a quick fix we will tell you on the phone.
How we treat people after the install
One salesman, a small crew of helpers, one local number. When something goes wrong in year three, you are not calling a ticket queue or a company that has moved on — you are calling the people who put it up, and they remember your building.
That is the point of buying local, and it is the whole reason we do the work. A screen is a one-time sale. A restaurant that calls us for the next ten years is a relationship, and we would rather have that than a quick job.
What that looks like in practice: we answer. We come back. We tell you when a repair is not worth doing. And when you want the menu redesigned for a new season, we already know your layout, your walls and your hours.